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Guest Resources

Welcome to Windsor Cay Resort!

We’re so excited to have you here. To make your stay as smooth and enjoyable as possible, we’ve put together some helpful information for you.

Community Entry

To help keep everything running smoothly, all visitors need to be pre-registered with Symliv. Here’s a quick rundown of the entry guidelines:

  • Driver’s License: All drivers must have a valid driver’s license and proof of vehicle insurance. Please note that state IDs, voter cards, passports, or bank-issued cards won’t be accepted. International driver’s licenses are welcome if they’re current.
  • Uber/Lyft/Taxi Drivers: Your driver must have a valid Windsor Cay Resort address and a driver’s license—please note, home pin location dots are not valid addresses.
  • Vehicles: All vehicles must have license plates and valid registration.
  • Check-In: Upon arrival, check in through the LEFT lane at the Front Guard House, and make sure your driver’s license is ready for scanning into Symliv for parking pass processing.
  • Documents: Please have your reservation paperwork (with the property address) ready for review—digital formats are fine, but please avoid text message formats.
  • Vehicle Limits: Only ONE vehicle is allowed through the gate at a time.
  • Access Cards & Parking Passes: Homeowners should not share their access cards with guests, and guests shouldn’t share their parking passes.

Parking

We want to ensure everyone has a safe and enjoyable experience, so here are a few friendly reminders:

  • Vehicle Limits: Townhome guests may park their vehicles in the shared surface parking spaces and guests staying in a single-family home are allowed to park two vehicles in the garage and two vehicles in the driveway, if space is available.
  • Parking Areas: Please don’t park on the streets, grass, or block sidewalks.  
  • Parking Passes: Remember, registered guests cannot share their parking passes with unregistered visitors.

We ask that all guests respect these guidelines so everyone can enjoy a smooth, safe stay. In case of violations, vehicles may be towed at the owner's expense, and further action could be taken.

Mail Deliveries

Please note, the Windsor Cay Resort Clubhouse does not accept mail, parcels, or deliveries of any kind due to limited space and security concerns. However, many rental companies will deliver directly to your home if arranged in advance.

Trash Collection

Trash is collected daily (including holidays) starting at 7:00AM. Please place your trash in 13-gallon bags and put them in the bench-mate outside your front door for collection. Any unbagged trash will not be collected.

Visitors

We welcome your friends and family, but they must be pre-registered with Symliv. Please also note that each home has an occupancy limit set by fire code. Overcrowding is prohibited, and violators will be asked to leave.

Food Delivery

We invite you to enjoy food delivery to your Windsor Cay home! If you order delivery, please notify security with the company details to help us keep everything running smoothly. Be sure your delivery driver has the address and their ID to get through the gate.

We’re so happy you’ve chosen to stay with us at Windsor Cay Resort. If you have any questions or need assistance, don’t hesitate to ask! We’re here to make sure you have a wonderful time. Enjoy your vacation!

Frequently Asked Questions

Get ready for a fun-filled vacation with tons of amazing amenities! Some of the amenities you can enjoy are:

  • A sparkling pool, spa, and lazy river for ultimate relaxation
  • A kiddie splash for the little ones to splash around
  • A lively Bar & Grille at the clubhouse to enjoy a bite or a drink
  • A mini-golf course perfect for family fun
  • A fitness center for those who like to keep active
  • An arcade for gamers of all ages!

The Fitness Center is available for guests and members 16 years and older. Come work up a sweat and stay on track during your vacation!

Definitely! We have fun activities for everyone, including tie-dying and scavenger hunts for kids, plus trivia challenges and cornhole tournaments for adults. There’s always something exciting around the corner!

Yes! You can enjoy free internet access at the resort amenities. For internet access in your vacation home, please check with your property manager.

While USPS does not deliver directly to Windsor Cay Resort (we don’t have mailboxes here!), you can easily receive packages through services like UPS and FedEx. No worries about your vacation essentials being delayed!

Absolutely! Your trained service pets are welcome to join you at the resort amenities. Just be sure to have the proper documentation, and they’re good to go!

You’re only about 25 minutes away from the magical Disney theme parks—perfect for a quick and easy trip to experience the magic!

It’s just a 40-minute drive to Universal Resort Orlando—where thrilling adventures await you!

Need a ride? There are plenty of options like ride-shares and local transportation to take you to nearby attractions, airports, or wherever you need to go.

No need to worry about groceries! There’s a Publix Supermarket, Aldi, and several other markets nearby to stock up on all your vacation necessities. Our Sundry Shop inside the clubhouse has the basics available as well.

Tee off at one of the many fantastic golf courses nearby, including:

  • Celebration Golf Club
  • Champion Gate Golf Course
  • Highlands Reserve Golf Club
  • Mystic Dunes Golf Club

Yes, golf carts are allowed! Just make sure they’re properly licensed, insured, and driven by a licensed driver. Don’t forget to park them in the driveway when you’re back at your vacation home.

Unfortunately, RVs and trailers cannot park within Windsor Cay Resort. If you’re traveling with one, you’ll need to find parking outside the community.

There are no age restrictions for enjoying Windsor Cay Resort! However, please check with your property manager if there are any specific age restrictions for the vacation home you’re renting.

Your safety is our top priority! Windsor Cay Resort is a guard-gated community with a security guard onsite 24/7, plus a roving guard ensuring everything stays secure overnight. Relax and enjoy your stay knowing we’ve got you covered!

Falling in love with Windsor Cay Resort? If you’re thinking of making it your home away from home, visit our Pulte Sales Office to inquire about purchasing a vacation home at the resort. We’d love for you to become a part of the Windsor Cay family!

Get in touch with us!

We are committed to providing exceptional experiences for our owners and guests at Windsor Cay Resort.

For inquiries regarding community amenities or Association-related needs, please contact our team. We look forward to assisting you.